FAQ – Frequently Asked Questions

SKINAURA LLC

Welcome to the SKINAURA FAQ section! Here you’ll find answers to the most common questions. If you still have any doubts, our support team is always available to help.

1. What does SKINAURA LLC sell?
We sell high-quality cosmetics, skincare, makeup, beauty tools, and spa products.
Our priority is to provide safe, skin-friendly, and dermatologist-approved products.

2. Are the products 100% authentic?
Yes! SKINAURA LLC only provides authentic, safe, and quality-tested products.
We do not sell counterfeit or duplicate items.

3. How long does delivery take?
Our shipping timelines are:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–4 business days

• Priority Shipping: 1–2 business days (if available)

Delivery time may vary depending on the carrier and location.

4. Can I track my order?
Yes!
Once your order is shipped, you will receive a tracking number via email.
You can use this number to track your shipment in real-time.

5. Can I cancel my order after placing it?
Orders can only be canceled within 2 hours of placing them, if they haven’t been shipped.
Once the order is shipped, cancellation is not possible.

6. Do you accept returns?
Since skincare and cosmetics are hygiene products:

• Opened or used items cannot be returned.

• Returns are accepted only if the product is wrong or damaged.

For complete details, please check our Refund & Return Policy page.

7. What should I do if I receive the wrong or damaged item?
If you receive a wrong or damaged product:

• Contact us within 48 hours

• Provide photo proof of the product and packaging

• Share your order number

We will provide a replacement, refund, or store credit on a case-by-case basis.

8. Do you offer international shipping?
Currently, we ship only within the United States.
This section can be updated if we expand internationally in the future.

9. How can I contact customer support?
You can reach us anytime:

SKINAURA LLC
📧 sales@skinauracosmatics.com
📞 +1 (307) 293-3234
📍 30 N Gould St, Suite 53299, Sheridan, Wyoming 82801, United States

10. Do you offer discounts or promotions?
Yes!
We run discount codes, bundles, and seasonal sales from time to time.
Join our newsletter to receive exclusive offers.

11. Are SKINAURA products suitable for sensitive skin?
Our products are gentle and skin-friendly.
For sensitive skin, we recommend:

• Performing a patch test first

• Checking the ingredients list

12. What payment methods do you accept?
We use secure and encrypted payment gateways.
Supported methods include:

• Credit/Debit Cards

• PayPal

• Other major US payment options (depending on availability)