Delivery Policy

Last Updated: January 2025

Thank you for shopping at SKINAURA LLC. This Shipping Policy explains how we process, ship, and deliver your orders placed on skinauracosmatics.com.

1. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During high-demand periods, processing time may extend slightly.

2. Shipping Locations

We currently ship to:

  • All states within the United States

(If you want international shipping added, I can modify this.)

3. Shipping Methods & Estimated Delivery

We use trusted carriers such as USPS, UPS, and FedEx.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days (if available)

Delivery time may vary depending on location, order volume, and courier conditions.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery address

  • Shipping method selected

  • Weight and size of the products

Free shipping promotions may apply depending on special offers.

5. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email

  • You can track your order directly through the carrier's website

6. Incorrect Address

Customers are responsible for providing an accurate shipping address.

We are not responsible for:

  • Delays

  • Lost packages

  • Failed deliveries
    caused by an incorrect or incomplete address provided by the customer.

If the package is returned to us due to incorrect address, reshipping fees will apply.

7. Delayed or Lost Shipments

We are not responsible for delays caused by:

  • Weather conditions

  • Courier issues

  • Holidays

  • Customs (if applicable)

If your shipment is lost or delayed, contact us and we will help you file a claim with the courier.

8. Damaged Packages

If your package arrives damaged:

  • Take clear photos of the box and items

  • Contact us within 48 hours of delivery

We will assist you in receiving a replacement or refund based on our Refund Policy.

9. Order Cancellation After Shipping

Once your order is shipped, it cannot be cancelled.
For more details, see our Refund & Return Policy.

10. Contact Us

For questions or shipping help, feel free to contact us:

SKINAURA LLC
📧 Email: sales@skinauracosmatics.com
📞 Phone: +1 (307) 293-3234
📍 Address: 30 N Gould St, Suite 53299, Sheridan, Wyoming 82801, United States